Frequently Asked Questions (FAQ). Below are the most common questions regarding our products and services. If you read these and still have questions, please let us know and we’ll do our best to get your questions answered as soon as possible.
HOW DO CUSTOMERS CONTACT iNFLUX PC?
Call or text us at 623-239-2014. Or email us at firstname.lastname@example.org.
HOW MUCH DO YOU CHARGE?
Residents pay a $130 flat rate per device for all remote and in-store (dropped off) services. There is no tax and no hidden fees. We charge $200 per device for all onsite visits. Hardware and software are billed separately.
Businesses pay a $130 flat rate per desktop and laptop device for all remote and in-store (dropped off) services and a $200 flat rate per server. A formal proposal is written for all major projects and includes time and materials.
HOW MUCH DO YOU CHARGE FOR DIAGNOSTICS?
$0. Seriously, we do not charge for diagnosing the problem. If the repair cost is too great or you decide to get a new device instead, we’ll it back to you at no charge. The only thing you are out is your time and a little gas to get here and there; what do you have to lose?
HOW FAST WILL YOUR SERVICES BE COMPLETED
Computer repairs, data recovery, and upgrades are normally completed in 0-2 days, excluding Sunday’s, depending on hardware and software availability.
WHAT DOES THE RESIDENTIAL $130 FLAT FEE COVER?
Everything but hardware and software purchases; yes seriously.
DOES INFLUX PC MARKUP PARTS?
Yes; however, our prices are still lower compared to our competitors. Customers approve all part purchases prior to order. Customers may also order and deliver their own parts as required.
WHERE CAN CUSTOMERS DROP OFF COMPUTERS?
Customers will drop off devices at any of our UPS Store locations located on our contact page during their normal business hours. Customers may coordinate a date and time to drop off at our home office located near 111th Ave and Indian School.
WHERE CAN CUSTOMERS PICK UP?
Pickups occur from our home office near 111th Ave and Indian School or at the UPS Store location.
MY LAPTOP SCREEN IS BROKEN, WHAT DOES A REPAIR TYPICALLY COST?
We just charge the $130 flat rate plus parts. Non-touch screens can range from $75-125 while touchscreens range between $100-$250 for the part only.
WHAT FORMS OF PAYMENT DO YOU ACCEPT AND WHEN?
We accept cash, check, credit, PayPal, and other electronic payments. Payments are due in full at the time of pick up.
HOW CAN I READ AND WRITE REVIEWS FOR YOU?
Read our Google reviews by clicking this link: http://reviews.influxpc.com
Write a review about your services received at Google, Facebook, Yelp, Angie’s List, or Thumbtack.com by clicking the icons located here: http://www.influxpc.com/our-reviews/
Every written review is taken seriously and we will do whatever we can to correct customer concerns.
HOW DO YOUR PRICES COMPARE?
We typically come in $50-$80 less than our competitors and have a much longer to-do list. Shop around, if you find a business that can beat our prices and services, we’ll investigate and adjust accordingly.
WHAT DAYS ARE YOU OPEN?
All repairs are done Monday – Friday. Saturday we receive only. Sunday we are closed.
MY COMPUTER IS SO SLOW, HOW MUCH WILL IT COST TO FIX IT?
Any computer over 4-5 years old will get a new Solid State Drive in it. With service, parts, and tax the total will start at $251.43 and will be 15-20x faster than when the computer was first purchased.
DO YOU OFFER WARRANTY?
Yes. We warranty our service for 30 days. Part warranties from 90 days to 10 years.