Hot, Hot, Hot. A client’s HP Probook 6555b loaded with a 2.8GHz AMD Phenom II X2 N620 Dual-Core Mobile processor was shutting down while playing World of Warcraft. Actually, it didn’t really matter which game was being played. If the laptop was doing anything intense the machine would heat up and after time instantly power off. The experience was exactly like holding down the power button for 5 seconds; instant off. Ouch! What a pain it caused if right in the middle of something important and not being able to save first.
We used Core Temp to figure out what was happening. This is a free application which allows us to monitor the heat changes of a processor. We found the processor was spiking to almost 99° Celsius. OK, all you math wizards out there… what does this convert to Fahrenheit? That’s right 210°! Now that is HOT! Typically a laptop processor should remain somewhere between 50-65° C which is 122-149° F doing absolutely nothing. The temperatures may spike to 75° C maximum while working out.
Laptops as well as desktops have safety features built in which prevent the melting of your CPU. Many times the setting can be found in the BIOS. In this scenario the BIOS prevented the laptop CPU from failing due to intense heat by powering off the computer. We were able to determine the issue after pulling apart the system. Turns out the CPU/GPU Fan was not spinning fast enough. Once we replaced the fan we started seeing normal temperatures like those in the picture to the right. Usually failing fans give off hints like changes in noise. The pitches in the fan get high and low or even make grinding sounds bu this time everything sounded normal.
Keeping your PC free from dust and air cooled will help prolong the life of your processor. Fortunately the fan replacement cost was minimal in comparrison to a new processor or motherboard.
What’s the temperature of your PC?
Sometimes a dead computer can be fixed for as little as $50. Every computer in the world has a power supply. The power supply provides power to the motherboard and all other internal components such as processors, memory, fans, and hard drives. Typically power supplies come with a 3 year manufacturer warranty but usually last between 4-6 years. In Arizona we have seen that life expectancy be even lower. It seems like 3-5 years is more common. Maybe due to more dust? Who knows? Many factors need to be considered but this is a rough guess. It really all boils down to run time hours. Manufacturers give an estimated hour life expectancy on their power supplies some at 500,000+ hours some are in the millions. Point being…the more you have your computer powered on the faster it will die.
There are several symptoms to know if your power supply has failed or is starting to fail.
- Computer does not power on after you push the power button.
- Computer flashes a steady amber or green light after the power button is pushed.
- Computer powers on for 10-15 seconds then powers off.
- Computer randomly shuts down, reboots, or freezes.
- Power supply indicator light (on back) is not green while plugged into a known working power outlet.
We have been repairing so many computers that have dead power supplies. If you have the guts to pop open the case of your computer you can find the power supply typically at the top back position of the case. The big cable you plug into your wall outlet plugs directly into the power supply. It’s generally the biggest component inside of the case and is a big black or silver box. On the outside of the case you will see four phillips head screws on the outer edges. Pop out those 4 screws, unplug power supply cables from inside of the case and it should pop right out. Put in the new power supply, replace cables and screws and you are back in business.
Power supplies run anywhere from $50 to $150+. We need to be onsite to make this repair and are able to serve the entire United States. If you want to give it a shot yourself we will walk you through it over the phone or provide some helpful online step-by-step videos if you have another computer to view them from. We have seen several power supply replacement jobs in Goodyear, Avondale, Peoria, and Glendale Arizona. Most recently we visited Real Living Property For You. The receptionist PC was not powering on and we new right away what the problem was. We had a brand new 450W power supply in hand and installed it. The install took about 5 minutes and the computer was powered back on and running in no time.
What other symptoms have you seen with a bad power supply?
I am super excited to announce a new addition to our service list. Please join us in welcoming Unlimited Help Desk to iNFLUXPC. A 4000 sqft support center is located in Los Angeles. Our clients will love the instant technical support for a very low rate. Businesses of all sizes have the opportunity to take full advantage of this service. Many companies are not quite at the point in which they demand a full-time IT staff; so what do they do when they need help? Many companies call smaller IT companies like ourselves and pay high premiums to resolve their problems. This happens because the problem grow worse as time goes on. This solution allows our customers to call for anything, big or small, day or night. Calling for support often allows the upcoming big problems to turn out minor. Think of it like maintenance on a vehicle. The more often you care for a car by giving it oil changes, tire checks and baths; the less frequent you will see major problem arise.
A million jokes can be told about the communication barriers that exist between the computer user and technical support. We have eliminated this issue by keeping our support center inside of the United States. By eliminating this barrier we prove to have clear communication in addition to quick resolution times.
We offer our customers a dedicated toll free (1-800) number to contact our support center. This number does not mess around! You will be guided directly to a certified technician in under three minutes. What is that you are thinking? You say you work on all major holidays and into the late hours of the evening? While this may be a problem for your social life, this is not a problem for us! Our support center is open 24 hours a day, seven days a week and 365 days a year. Try it, you might like it. We’ll fix your issue any time or any day of the year.
Frustrations can arise quickly when a customer feels like her or she is being dragged in a circle for a solution to the problem. We understand this frustration, which is why we have placed a policy to escalate you to a more knowledgeable technician if the problem isn’t resolved after seven minutes. There are very few limitations to the Help Desk service. Our technicians will reset passwords, make domain changes, setup e-mail accounts or configure printers; as long as your system is available online. They do not stop there. They have been trained to remove infections caused by viruses and malware.
The introductory pricing is set at only $25 per user per month. This is a extraordinary deal for any client. Whether it be individuals, small offices or larger corporations; this service will prove financial savings for anyone’s pocket.
Please contact us by phone if you just can’t believe your eyes!