Computer viruses are programs that are installed unknowingly and will corrupt data or impede computer performance. More than likely if you have ever encountered a virus you have done so through downloading files, opening email attachments, or clicking on a questionable web links or pop-ups. Malware can be nasty, recently we dealt with a laptop that was infected with an encryptor variant. The encryptor virus locked all personal files including music, movies, documents, and pictures. The unfortunate part about this experience was that the customer did not have any recent backups and there was no known fix to get access to the files again with this specific lock. Our virus removal service is top notch but in this case there was nothing to do besides save what we could and rebuild the system from scratch. We moved the saved files back once we confirmed no traces of the virus remained. Always keep backups and even backups of backups.
This week has been insanely busy for virus removal service with no repeat customers thankfully. One Dell Inspiron 1525 and also a Dell Inspiron 1545, we also worked on a couple of white box (custom home builds) systems; we do not see many of these anymore. Each of the systems were running Windows 7, 8, and 10. that we were able to use our tools on to effectively remove all the viruses and deliver the computer back in hand running better than ever. We left our virus removal assault tools on these systems so our users can fire them up later if needed. Tim also brought us a Lenovo with a massive number of viruses that needed to be removed because the system was running so slow.
Our virus removal service is guaranteed, so don’t wait around to get those bugs cleaned up. Start enjoying your computer again!
Virus Removal Needed
We had a patient this week, a Dell Inspiron 3541 laptop that needed our virus removal service. The notebook was brought in by an ASU student that desperately needed to get the machine back up and running to complete her homework assignments. Her mom, who lives in California, found us on Google by typing in “Avondale az pc repair” and found our impressive customer satisfaction rating at 4.9 of 5 stars! She also loved our 5-day guarantee and $120 flat rate. She mentioned that our $120 flat rate service was much better than Office Max’s $165, non-flat-rate and referred us to her daughter.
The laptop was actually in great physical condition and was brand new to the customer. There were only 3 problems that she wanted to be resolved; 1. Viruses, 2. Windows 8 Tiles, and 3. Cannot watch DVD’s
The viruses were self-inflicted from clicking questionable links on the internet and in an email. The virus attacked her antivirus software and took it out of commission. We removed the no longer functioning Antivirus software and put on a Free program that auto-updates and scans and is much better than what she was using. We also used our bag of tricks to remove everything from the system. In fact, we left some tools on her desktop in case she runs into another issue in the future.
Windows 8 really isn’t a problem. Sure she didn’t like the tiled start screen and start button hiding underneath it, but Windows 8 is actually a great operating system. Tomorrow Windows 10 will be released (hopefully). She qualifies for the free upgrade but will likely hold off until she has us upgrade it for her. In the meantime, we installed a program called ClassicStart that automatically skips the tiled start screen and changes the Start button back to the Windows 7 style functionality. Yay for Windows 10 going back to a classic start button style.
Can’t Watch DVD’s
While Netflix, Amazon Prime, Google Play, Pandora, and all other streaming multimedia source are gaining popularity but there are still some that want to play their DVD’s or CD’s on the computer. This is fine, except that Microsoft doesn’t include DVD player software that will do this for you. We installed a free player for her and trained her how to use it.
We recommend a SSD hard drive and an online backup solution be put on all systems; however, they were not entirely necessary for what she uses her computer for. Other than that the repair was quite easy and she had the laptop back in ~24 hours. Now that is service!
What’s wrong with your PC? How can we help?
HP Pavilion 500 Virus Removal
This week we worked on an HP Pavilion 500 with a massive amount of viruses and spyware, 504 to be precise. The system desperately needed virus removal services. The customer didn’t have time to drop it off with us; we offered our remote services instead. We used our tools to remote control the computer without him even having to leave the house. We used our remote control tool to connect over the internet to repair the PC. We also used our various tools and expertise for the virus removal and optimization of his PC. We corrected registry issues, removed viruses, removed spyware, optimized the PC, and installed protection tools for prevention.
Our customer mentioned that the issue has been going on for months. We found the reason; his antivirus had been expired since 2014. He computer is running very quickly now and is malware free. He is one happy customer and wishes he would have come to us sooner.
The only thing that would make this system faster is a Solid State Hard Drive. He already has plenty of RAM with a decent processor; the bottleneck here is his hard drive.
Every computer that comes through our doors comes with Virus Removal and Optimization. We don’t just fix the problem, we do much more than what you ask us to do.
Is your AntiVirus solutions and up to date? Ask us if are unsure and we’ll help get you protected.