Virus Removal Needed
We had a patient this week, a Dell Inspiron 3541 laptop that needed our virus removal service. The notebook was brought in by an ASU student that desperately needed to get the machine back up and running to complete her homework assignments. Her mom, who lives in California, found us on Google by typing in “Avondale az pc repair” and found our impressive customer satisfaction rating at 4.9 of 5 stars! She also loved our 5-day guarantee and $120 flat rate. She mentioned that our $120 flat rate service was much better than Office Max’s $165, non-flat-rate and referred us to her daughter.
The laptop was actually in great physical condition and was brand new to the customer. There were only 3 problems that she wanted to be resolved; 1. Viruses, 2. Windows 8 Tiles, and 3. Cannot watch DVD’s
The viruses were self-inflicted from clicking questionable links on the internet and in an email. The virus attacked her antivirus software and took it out of commission. We removed the no longer functioning Antivirus software and put on a Free program that auto-updates and scans and is much better than what she was using. We also used our bag of tricks to remove everything from the system. In fact, we left some tools on her desktop in case she runs into another issue in the future.
Windows 8 really isn’t a problem. Sure she didn’t like the tiled start screen and start button hiding underneath it, but Windows 8 is actually a great operating system. Tomorrow Windows 10 will be released (hopefully). She qualifies for the free upgrade but will likely hold off until she has us upgrade it for her. In the meantime, we installed a program called ClassicStart that automatically skips the tiled start screen and changes the Start button back to the Windows 7 style functionality. Yay for Windows 10 going back to a classic start button style.
Can’t Watch DVD’s
While Netflix, Amazon Prime, Google Play, Pandora, and all other streaming multimedia source are gaining popularity but there are still some that want to play their DVD’s or CD’s on the computer. This is fine, except that Microsoft doesn’t include DVD player software that will do this for you. We installed a free player for her and trained her how to use it.
We recommend a SSD hard drive and an online backup solution be put on all systems; however, they were not entirely necessary for what she uses her computer for. Other than that the repair was quite easy and she had the laptop back in ~24 hours. Now that is service!
What’s wrong with your PC? How can we help?